July 28, 2024
RazeR8023
After moving interstate I paid Almost $600 a month of fees to store my life's belongings (my furniture, appliances, boxes full of memories, clothes, collectables and car parts) at the facility as they 'offered' all sorts of protections and assurances just to hear "tough, absolutely nothing we can do" after all of it burns down. No compensation, no information about what caused the fire, and when I presented an estimate of my belongings; turns out no insurance either.
One would assume such high fees includes some sort of insurance as the subject was conveniently left out during discussions but no, "all your stuff which you trusted us with for an expensive fee went up in smoke probably at our own fault?, tough luck" was basically the experience.
Anyone else who was affected by the fire and was ignored by SK please reach out because the contents were too Valuable for me to just lay there and take it.
Source: Google
July 12, 2024
callum meecham
I recommend keeping your belongings here if your wanting to pay $600 a month for them just to throw them out and not give you a chance to recover your belongings that was set on fire due to a horrible security system
Source: Google
July 12, 2024
Sylvia Watson
Not happy at all even though my brother belongings weren't burnt, they have been moved to another King Storage facility, have been told his belongings are all water & smoke damaged, we are going to go look tomorrow, why they were moved water & smoke damage I don't know & I am not happy, I am his older sister.
Source: Google
July 11, 2024
Mickey Lewin
Victim of Storage King fire...
Source: Google
July 11, 2024
Nigel McClelland
The one star is for customer service as they treat you right until everything goes up in flames and don't give you the correct information and don't want to know you. Had $50,000 worth of Storage and all they offer is a perthdic $8,000.
Source: Google
July 11, 2024
Lady Daryll Ocsan
Source: Google
July 11, 2024
R. Owen Fall
Poor service after burning down and destroying peoples property.
Source: Google
July 11, 2024
Bec Gandy
You are keeping us all in the dark we deserve so much better we were your value customers can’t even tell us what cause the fire to burn 150 units yet tell us that we risk our own items by putting our belongings in your storage and yet this is not the 1st time it has happened you have a responsibility by telling us what caused what actions your going to be take compensate us we deserve more than a lousy $8000 thousand dollars
Source: Google
July 11, 2024
Timothy rooney
Source: Google
July 11, 2024
amy johns
They haven’t done the right by the customer that was affected by the fire at the end of June 2024. They have people’s trust. I wouldn’t trust them anymore with anything
Source: Google
June 26, 2024
customers j skinner
Everybody is great So busy but still their treatment of clients is excellent
Source: Trustpilot
June 16, 2024
BexstarMcI
The convenience and size of the unit was amazing
Source: Trustpilot
June 11, 2024
David
Easy access, cheap prices, staff are friendly, did come across an issue on mon 10th june where i followed the security in and he stoped on the corner turn and esesially blocked me in untill he had done what he wanted to do so i parked in the middle of the road and walked down to my unit. He still didnt move before i got back but the car next to him had moved so i was able to squeeze past so i could leave
Source: Trustpilot
June 5, 2024
Terry Richards
Absolutely incredible service went out of their way to go above and beyond to help me out. Make sure I had what I needed when making my booking size wise staff truly recommend 100% excellent service.
Source: Google
May 28, 2024
Arcken Sphere
So far so good easy access to units with the lift and nice big trollys to use on site. Price was cheapest i could find with a half price first month deal
Source: Google
May 8, 2024
Tj Felton
Terrible service, mean lady, dirty facility, bugs in hallways, water stains from leaky roof, possum in the storage shed, lift was as shonky as the customer service, broken doors on shed.... Could not open All the way. Go elsewhere!
Source: Trustpilot
May 8, 2024
TJ B
Caught staff lying, called her on it... she just laughed and said she didn't care
Source: Google
May 6, 2024
Gail
Great friendly helpful service, easy entrance and exit. Its wonderful knowing our belongings are packed away all in one place and safe.
Source: Trustpilot
April 14, 2024
Vanessa Wegener
Good
Source: Google
March 18, 2024
Brittany
Very helpful on storage unit size and payment options very friendly staff
Source: Trustpilot
March 14, 2024
shalom
Various sizing, reasonable pricing, good customer service
Source: Trustpilot
March 12, 2024
Sanjeshni Nand
Source: Google
March 12, 2024
Shannon Louise Christsen
staff friendly and great at the job thankyou
Source: Trustpilot
March 8, 2024
Harpreet Singh
Amazing as always , I would like to thank lovely lady who served us and helped us .
Source: Trustpilot
February 26, 2024
David
Excellent service and very helpful
Source: Trustpilot
February 12, 2024
Alexandra
Everyone I dealt with was very helpful and informative. The young lady on site was exceptionally helpful with accommodating my needs.
Source: Trustpilot
January 29, 2024
Kevin
Very friendly people an great prices would recommend to anyone x
Source: Trustpilot
January 23, 2024
Lurline
Office girl fantastic very pleasant and most helpful. Lai is so brilliant at all aspects of knowledge. After hours phone service very helpful. Would use again and recommend to others.
Source: Trustpilot
January 22, 2024
James Carew
Professional. But a bit pricey.
Source: Google
January 19, 2024
MR TONY CLARK
The customer service desk is great,they can help you with any problems, the cost of the storage is good.
Source: Trustpilot
January 17, 2024
Tiputoa
Because’without you guys I wouldn’t have any where to store my gears’ so thank you.
Source: Trustpilot
January 9, 2024
Roy
Great service and friendly stuff! My first contact was over the phone and inmidiately got organised not only with the right size storage but also with a loan Truck. That i had to cancel but it was there if I needed it.😊
Source: Trustpilot
January 8, 2024
Julie Uhlmann
Great place. Very clean and tidy, lovely people. I would recommend Storage King to everybody.
Source: Google
January 1, 2024
Lurline Blanco
Source: Google
December 21, 2023
Catherine
Staff Donna and Lei were very helpful. They made the job of storage very easy for us. Their assistance from the initial enquiry to the day of storage made the exercise work for us.
Source: Trustpilot
December 16, 2023
Thomas Mcmurtrie
Source: Google
December 12, 2023
Christine
Ms.Donna and Ms.Lee are so friendly, polite and easy to talk too, highly recommended King Storage at Kingston😊
Source: Trustpilot
December 11, 2023
Blair Kelly
Great experience. Went above and beyond for us today. Would highly recommend storage king Kingston. Good value for money and great facilities too.
Source: Google
November 13, 2023
Andrew
The facilities are boiling hot , to the point where you feel sick if you stay in there too long
There are no fans or circulation at the Kingston facilities
The site is clean and tidy , but the heat is unbearable
Source: Trustpilot
November 6, 2023
Sciobhan
I was a very awkward customer, however Lei was awesomely patient and wonderful. Very happy with the customer service available and the items for packing and sorting are fantastically priced. 👍👍
Source: Trustpilot